Lewisham council has agreed to pay a mother more than £14,000 after it left her in such poorly maintained temporary accommodation that it hospitalised her child.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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