A Croydon woman fractured her spine using a bed turning aid the NHS installed. The council thought this could replace paid care workers for overnight care, the Local Government and Social Care Ombudsman has found.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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