| For Immediate Release September 29, 2021
Contact: Jennifer Miller/Elizabeth Goodsitt 608-266-1683 DHS Improves Non-Emergency Medical Transportation Services for Medicaid Members Beginning November 1, a new vendor will make updates to improve the member experience, but the overall process to secure assistance getting to covered appointments will remain the same Beginning November 1, 2021, Wisconsin Medicaid members who participate in eligible programs will be working with a new vendor, Veyo, to get transportation to their covered health care appointments. This benefit, referred to as non-emergency medical transportation or NEMT, is available when members lack access to transportation, require assistance because of disabilities, or have their appointments in locations or at times when public transportation is not available. The outgoing vendor, MTM, will continue to provide services through October 31. "Getting to health care appointments can be difficult without reliable access to transportation," said DHS Secretary-designee Karen Timberlake. "The NEMT benefit keeps transportation from being a barrier to our Medicaid members receiving the health care services they need." View the entire news release. | 
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