Information For Medicaid Members and Providers: Upcoming Changes to STAR+PLUS Effective September 1, HHSC is transitioning contracts for the STAR+PLUS program. This document provides STAR+PLUS members and providers with resources for assistance with go-live concerns.   I am a… I need help with… How to get help Member Learning general information about the transition See the HHSC STAR+PLUS webpage Member A complaint about my MCO Contact your MCO plan first. If the issue isn't resolved, contact the HHSC Ombudsman Member STAR/CHIP, STAR Health, STAR Kids, MMP, or CHIP Please see the HHSC Medicaid and CHIP webpage Member Understanding how my coverage may be impacted by the transition Please see the Continuity of Care webpage Provider Contracting with an MCO To contract with an MCO, please see the MCO provider contacts list.   If you have already connected with an MCO and have a complaint, reach out to the Health Plan Management Complaints inbox. Provider Understanding how the transition pay impact my billing Please reach out to the MCO you have contracted with to understand their billing processes Provider Understanding how to help my clients through the transition Please see the HHSC STAR+PLUS webpage for transition resources   For any STAR+PLUS transition related issues, please contact the STAR+PLUS Go Live inbox.

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