| | | Effective September 1, HHSC is transitioning contracts for the STAR+PLUS program. This document provides STAR+PLUS members and providers with resources for assistance with go-live concerns. | I am a… | I need help with… | How to get help | | Member | Learning general information about the transition | See the HHSC STAR+PLUS webpage | | Member | A complaint about my MCO | Contact your MCO plan first. If the issue isn't resolved, contact the HHSC Ombudsman | | Member | STAR/CHIP, STAR Health, STAR Kids, MMP, or CHIP | Please see the HHSC Medicaid and CHIP webpage | | Member | Understanding how my coverage may be impacted by the transition | Please see the Continuity of Care webpage | | Provider | Contracting with an MCO | To contract with an MCO, please see the MCO provider contacts list. If you have already connected with an MCO and have a complaint, reach out to the Health Plan Management Complaints inbox. | | Provider | Understanding how the transition pay impact my billing | Please reach out to the MCO you have contracted with to understand their billing processes | | Provider | Understanding how to help my clients through the transition | Please see the HHSC STAR+PLUS webpage for transition resources | For any STAR+PLUS transition related issues, please contact the STAR+PLUS Go Live inbox. | | | | | | | |
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