Integrated Care Systems are not doing enough to put the vulnerable people they support at the heart of what they do, according to a new report issued jointly by the Local Government and Social Care Ombudsman and the Parliamentary and Health Service Ombudsman.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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