Essex County Council has agreed to review why previously agreed changes to its alternative education provision, for children who are unable to attend school, have not improved the service for all children who need help.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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