Renewals: Launch of our first 'One IPO' service A single service for all renewals We have marked an important milestone for UKIPO. We recognised that the existing Renewals service was outdated and difficult to manage for customers and needed updating. We implemented a newly designed, simple, and intuitive Renewals service to help businesses and individuals maintain their IP rights easily, to avoid losing them. The new service reduces the time a renewal takes to process from five days to five minutes. The new service also introduces automated email responses for correspondence, receipts and certificates. The Renewals service sets the scene for what we want to achieve with our future digital services. At the same time that we opened up the service to all customers, we also launched our One IPO Transformation Programme. We are planning to make all of our services easier and more efficient for our customers to use, in the same way that our Renewals service upgrade has. In his blog, Peter Slater – Project Lead, reflects on the launch of the new service and how it sets the stage for the IPO's digital future. If you'd like to be updated about our transformation programme, or take part in user testing, please email transformation@ipo.gov.uk. Don't forget to visit our dedicated webpages for information about the UK IPO's transformation plans over the next 5 years | 
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