| Dear customer, If you move goods between the UK and countries in the EU, you need to follow new customs and tax rules. HMRC can help you, as we understand how challenging it can be for many businesses. If you have a specific question about importing, exporting or customs reliefs you should call our Customs and International Trade helpline on 0300 322 9434. The helpline is open from 8am to 10pm Monday to Friday and from 8am to 4pm at weekends. You can also send us your questions or webchat.
Other support available includes: Our HMRC's YouTube channel where you can watch videos to familiarise yourself with the new customs processes and what you need to do before you trade goods with the EU. If you buy goods from the EU, or send or sell goods to the EU for your business, our Rules of Origin recorded webinar will help you understand the process and what you need to do.
Our live webinars explain existing guidance and give you the opportunity to ask general questions about the content. You can also see responses to other peoples' questions and the guidance we signpost to for extra help and support. We're unable to answer questions specific to the items you import or export. Importing – steps you need to take before making your supplementary declaration: advice on what you need to do to be able to make a supplementary declaration and how intermediaries can help. Customs Import Declarations: an overview: of the whole declarations process. Exporting: what you need to do to keep your goods moving: covering zero-rated VAT, customs declarations, using an intermediary as well as licences, certificates, and authorisations. Trader responsibilities when using an intermediary: explaining your responsibilities if using an intermediary to complete import or export declarations. There are also webinars and videos from other government departments.
There's also a trader checklist, updated guides and customer forums. The Trader Support Service is also available if you're moving goods between GB and Northern Ireland and use their suite of educational products, including online training modules and webinars for support with the Northern Ireland Protocol. Why not sign up to our weekly email updates on news and information about importing and exporting with the EU, providing hints and tips for businesses like yours, getting used to the new rules for importing and exporting.
Protect yourself from scams Stay vigilant about scams, which may mimic government messages as a way of appearing authentic. Search 'scams' on GOV.UK for information on how to recognise genuine HMRC contact. You can also forward suspicious emails claiming to be from HMRC to phishing@hmrc.gov.uk and texts to 60599. Access the National Cyber Security Centre's new guide on how to stay secure online and protect yourself or your business against cyber crime by searching 'Cyber Aware' on GOV.UK. Yours sincerely  Katherine Green and Sophie Dean – Directors General, Borders and Trade, HMRC | 
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