CQC update for adult social care providers

16 July 2021 update

The independent regulator of health and social care in England CQC Update 16 July 2021 A regular update for providers and professionals working in adult social care. How to get the most out of inspection We know how challenging the COVID-19 pandemic has been for everyone. As we move into the next phase of the pandemic it's more important than ever to establish mutual understanding and support in carrying out inspections. We understand inspections will have felt very different to you recently. In response to the pandemic we've focussed our inspection activity where it's needed most, in response to risk and sought to minimise our time on site. We've used targeted or focused inspections to concentrate on the areas that our intelligence tells us we need to. We recently updated providers on changes to our monitoring approach. This approach enables us to have focused conversations with providers to better prioritise our activity. It will also enable us to reflect improvements in services by inspecting where our monitoring activity indicates quality has improved since our last inspection. This is part of our journey to smarter regulation within our new strategy. However, we'll continue to target our inspection activity where it's needed most, for example where our intelligence tells us people's experience of care is less than good or safety may be compromised. So, how can you get the most out of inspection? CQC came together at the start of the pandemic with partners from across the adult social care sector to set out key principles and a shared understanding so that everyone gets the most out of inspection. As we move forward we have reminded our inspection teams of this shared commitment to make our inspections a positive experience as possible. At the heart of this publication is the need to establish good communication and an understanding that everyone is working to achieve the same outcome: great quality care for people using services. It also recognises the need for respect and dignity of all parties during an inspection as one of the key themes running throughout all stages of an inspection. Read the publication New guidance for health and social care providers In June we published a statement from our Chief Inspectors, outlining changes we are making to our monitoring approach. These changes are now live for all providers (except NHS trusts and dental services). You can read about our monitoring approach and what to expect as we update the way we work on our website.    Read about our monitoring approach Sharing information with CQC inspectors for monitoring and inspection activities  During the pandemic we've increased the use of different technology to support our off-site inspection and monitoring activities. We've used video-calls to have check-ins and monitoring calls with care providers and teams. We'd like to hear your experiences of sharing information with us and our off-site inspections. Share your views through our short survey.  Take the survey New projects for you to feedback on You can take part in the below projects by signing up or logging in to our digital participation platform. Updating our assessment frameworks Last month we shared our early thinking on updating our assessment frameworks with health and care colleagues. We'd like to continue this conversation in our participation platform by getting your ideas on what on we've proposed. You can watch the webinar on YouTube and have your say on our platform.  Culturally appropriate care In May we shared a web resources for care provider on culturally appropriate care. We'd like to add more examples of holistic person-centred care to the web resource page, so that teams across the sector can find inspiration and ideas to adopt to their service.  Share your examples of culturally appropriate care.  Feedback on COVID-19 Insight issue 11  In our latest COVID-19 Insight report we talk about the provider collaboration reviews we conducted to understand how care in the community was being provided  to people with a learning disability during the pandemic.  Read the report and provide your feedback.  Have your say Improving Adult Care Together  Improving Adult Care Together (IMPACT) is the new UK centre for implementing evidence in adult social care. Led by the University of Birmingham. IMPACT will be an 'implementation centre', drawing on knowledge gained from different types of research, people who draw on social care, their carers and social care staff. The centre have substantial investment to help evidence what work would make a difference to services and to people's lives. They want to make sure that this investment is focused on what would make the most difference and provide the most support for front-line services and practice.  To help shape their work you can share your views in a short survey. Read more about IMPACT Launch of deployment of nursing associates guide Skills for Care have just launched a guide to support employers, commissioners and registered nursing associates on the deployment of qualified registered nursing associates in social care settings. The guide will help you to understand how the nursing associate role can fit into your organisation, the relationship between a nursing associate and a registered nurse, plus the differences in their responsibilities. Download the guide Other news Public Health England has published guidance to offer support & advice for residential and care settings during heatwaves.  These include a checklist for managers, and actions staff can take. All the resources can be found on the GOV.UK website. The Secretary of State Sajid Javid has written a letter of recognition and thanks to adult social care colleagues. Read the letter and other updates from Department of Health and Social Care (DHSC) in their newsletter.   In a ministerial statement last month DHSC announced they're extending indemnity support for Designated Setting Schemes till 30 September 2021. Read the full statement from Minister of Care Helen Whately. National Care Forum are conducting a national survey on data collection in care homes as part of their Developing resources and a minimum data set for care homes adoption (DACHA) study. Visit the NCF website for information on the study. Email Emily Mckean and Barbara Hanratty for more information and your completion certificate.  Care Provider Alliance (CPA) have updated their business continuity planning guidance, related template plan for adult social care providers. Read the business continuity plan on their website. They've also included in the guidance additional information on planning for power outages, data breaches and cyber attacks. Read information on power outages on the CPA website.  The European Commission have granted data adequacy for the UK, meaning care providers no longer need to take additional actions to ensure the free flow of data, but you do need to continue to comply with data protection regulations and legislation. For more information on what this mean for you please visit the CPA website.  Guidance and links   There is now an overview of adult social care guidance on the GOV UK website. Follow us on Twitter! Follow @CQCProf on Twitter to get regular updates about the work we are doing with professionals and provider organisations in England.

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