A Devon centenarian was threatened with eviction from her nursing home because of unpaid fees, despite both her family and the council paying for her care.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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