Every year, DVSA publishes its annual report and accounts. This gives the public, our customers and other interested parties a clear picture of how we have performed, including how we managed public money and whether we achieved our objectives for the 2025-2026 financial year. We have now published our annual report and accounts for 2025-26. During the year, we provided almost 2.2 million car practical driving tests – that’s more than we delivered the previous year and exceeded our annual target. Despite this, continued high levels of demand meant learner drivers faced waiting times of an average of 21.5 weeks. We recognise the impact this has on learner drivers and on driving instructors and their businesses and we are determined to reduce waiting times. Theory test candidates waited an average of 3.4 weeks for a test and customer satisfaction with the service from DVSA consistently achieved 96%. In collaboration with the Government Digital Service (GDS), and our digital suppliers, we developed and launched the UK Government's first British Sign Language (BSL) service within a digital booking system. We met our waiting times targets for delivering both vocational and motorcycle practical tests. On average vocational candidates waited 2.5 weeks for a test, while motorcycle candidates waited 3.4 weeks for their module 1 test and 4.3 weeks for their module 2 test. However, vocational practical test candidates who reported that they were satisfied with DVSA’s service fell from 79% to 74%. We will continue to work to improve this. We also continued to develop and improve our MOT systems to enhance accuracy, reduce the risk of error and fraud and improve the experience for garages and customers. Our garage partners played an important role in keeping Britain's roads and vehicles safe and carried out 42.5 million MOT tests. We made further improvements to digital services for Authorised Testing Facilities (ATFs) and their customers, meaning it’s now easier to request, manage and plan vehicle testing activity. 96% of ATFs reported they were satisfied with the service we provide. In vehicle approvals, we continued to modernise the service for our customers. We introduced new online IVA application and payment processes on GOV.UK, simplifying the process for our customers and reducing the number of errors. Ensuring compliance with road safety standards is a core part of what we do. We successfully targeted roadworthiness defects and traffic offences in the commercial vehicle sector and detected over 28,800 serious roadworthiness defects and offences. We also brought 829 cases involving MOT fraud, dishonesty or negligence to court. The full report includes information on DVSA’s work in all areas – not just those outlined above. It also includes information on our estate and environmental impact. Read the DVSA’s Annual Report and Accounts 2025-26 in full. |
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