Welcome to News from the Ombudsman, bringing you the latest information, news and views from the Local Government and Social Care Ombudsman.

View online News from the Ombudsman - Special edition Welcome... Welcome to a special edition of News from the Ombudsman. In this edition you can read about our annual review of local government complaints for 2025-2026. We hope you enjoy reading our newsletter. If you'd like to hear more about the work we do, why not follow us on LinkedIn Our biggest year yet - and what it means for local services Our Annual Review of Local Government Complaints is out today. We received 27,625 complaints in 2025-26, a 33% rise on last year and the steepest increase in a decade, spanning every service area. Behind every number is someone who felt they had nowhere else to turn. We’re calling on council leaders to grab the opportunities local government reorganisation offers to fix the issues that are systemic in the current landscape. It’s a once-in-a-lifetime opportunity and local leaders must not waste it. The report also highlights some good news: complaints resolved well by councils rose by 20%, and authorities act on our recommendations in 99.9% of cases. Read more We look at individual complaints about local public services and all registerable social care providers in England. We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently. Find out more about us at www.lgo.org.uk Manage preferences or unsubscribe Contact us

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