Councils need to treat the people they serve with fairness, respect and dignity – as a new Ombudsman report shares how people's basic human rights have been infringed when receiving public services in England.
Bradford council's failure to provide support to an autistic man has put his employment, family life and sense of self at risk, the Local Government and Social Care Ombudsman has found.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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