Tuesday, December 21, 2021

Care Quality Commission: December 2021

Visiting care homes, latest vacancies at CQC, acute and GP inspections, and more
care quality commission

The independent regulator of health and social care in England

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Our monthly update for everyone interested in health and social care

CQC hospital inspection

Acute hospitals and GP inspections postponed until New Year to support the booster programme

The acceleration of the vaccine booster programme, announced in response to new data about the spread of the Omicron variant, will require a massive effort from the NHS - which is already under severe pressure.

In recognition of this we are postponing on-site inspection activity in acute hospitals, ambulance services and general practice until the New Year with immediate effect - except in cases where we have evidence of risk to life, or the immediate risk of serious harm to people.

We will continue risk-based inspection activity in other sectors, including adult social care, mental health, independent health and dentists. We will also be offering additional support to acute hospitals and GPs in order to provide advice on the risks they are facing and to escalate these if necessary.

 

CQC inspector with care home resident

Join us! Work for CQC

CQC staff have a wide range of skills and work across many disciplines.

Find out about roles within CQC, Healthwatch England and the Office of the National Guardian.

Current vacancies include:

  • Inspector – Oral Health (Dental) - London (home based, region specific)
  • Strategy Officer (home based, flexible)
  • Quality of Delivery Administrator, Hospitals Delivery Team (home based, flexible)
  • Senior Communications and Engagement Advisor  (home based, flexible)

Benefits include generous leave entitlement, NHS or Nest pension schemes and a wide range of employee discounts.

 

NHS patient experience survey

New NHS patient surveys published

We've published results of two new surveys that look at the experiences of people using NHS services.

 

The 2021 community mental health survey

This year's survey received responses from over 17,000 people who used NHS community mental health services in England in 2020 and 2021

We found that many people said their mental health worsened due to changes made to their care in response to COVID-19.

In many areas of care, such as access and communication, results have been declining for a number of years and continue to do so. Many results are at their lowest point through the eight-year period 2014 to 2021.

 

The 2020 children and young people's survey

This year's survey reveals what over 27,000 children and young people under the age of 16 and their parents and carers said about the hospital care they received during November 2020, December 2020 and January 2021 – a time when the second COVID-19 wave was at its peak and NHS services were facing extreme pressures.

Overall, most children and young people said they had been looked after 'very well' (73%) while in hospital (compared to 70% who said this in 2018) and 89% felt that the staff looking after them were 'always' friendly (87% in 2018).

Despite increased visiting restrictions being in place across most hospitals in England during the survey sample months, most parents (95%) said they were 'always' able to be with their child as much as they needed to.

While most children (70%) said they 'always' understood what hospital staff said when they spoke with them, just over three in 10 (31%) said they did not. These figures are unchanged since 2018.

Less than half (44%) of children and young people surveyed said that there were enough things for them to do in hospital (down from 50% in 2018), and over four in 10 (41%) said staff did not play or do activities with them.

 

Our Out of sight – who cares? report

One year on from our 'Out of sight' report

Our Out of sight – who cares? report, published in October last year, made recommendations to support changes in care for people with a learning disability, autistic people, and people with mental ill health.

We have now published a progress report to highlight what has been achieved so far and look at which areas need more focus.

Debbie Ivanova, Deputy Chief Inspector for people with a learning disability and autistic people, said:

"A year on from our report's findings, we still find that too many people are being subjected to overly restrictive practices and inappropriate use of long-term segregation. Not enough people are getting the support and care they are entitled to, delivered in a way that demonstrates respect."

Jemima Burnage, Deputy Chief Inspector of Hospitals and lead for mental health, said:

"We welcome the ambition of the sector to deliver change but this must be met with a better range of higher quality services now. Without coordinated action and a whole systems approach, that utilises the breadth of expertise available across the sector, we risk missing an opportunity to deliver real change for people with learning disabilities, autism and a mental ill health."

We will publish a fuller report, looking at each of the recommendations, in Spring 2022.

 

Frimley Park Hospital nurses

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