North Tyneside Council has agreed to pay £5,900 to a family after the Local Government and Social Care Ombudsman found it failed to provide promised specialist technology that would have allowed a child with special educational needs to learn from home - the second time the Ombudsman has ruled against the council for the same child.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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