New children and education complaint decisions

View online A weekly update on children and education complaint decisions Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case. North Tyneside Metropolitan Borough Council (24 020 290) Summary: We found the Council delayed for 13 months in arranging alternative educational provision from February 2024 after Mrs X's child, Y, was unable to attend school. This is the second time we have found the Council at fault for failing to provide education to Y. This caused Y to miss out on a suitable education and caused Mrs X distress, frustration and uncertainty. Calderdale Metropolitan Borough Council (25 004 833) Summary: Mrs X complains about the Council's record keeping in relation to a child, Y, who was previously looked after. The Council was at fault for failing to keep and maintain accurate records and photographs of Y. This caused Mrs X and Y avoidable distress and uncertainty. The Council has agreed to apologise, make a payment to Mrs X on behalf of Y and act to try to locate photographs of Y. Dudley Metropolitan Borough Council (25 011 664) Summary: We will not investigate Ms X's complaint about the placement of her brother in 2021. This is because the complaint is late and I have seen no reason to exercise my discretion to investigate. Hampshire County Council (25 011 148) Summary: We will not investigate Mrs A's complaint about how the Council has dealt with her daughter's Education Health and Care Plans. Part of the complaint is late. Part of the complaint is about issues that can be appealed to a Tribunal. There is not enough evidence of significant injustice to justify us investigating the other issues. We look at individual complaints about local public services and all registerable social care providers in England. We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently. Find out more about us at www.lgo.org.uk Manage preferences or unsubscribe Contact us

 

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