New adult social care complaint decisions

View online A weekly update on adult social care complaint decisions Please note: our decisions are published six weeks after they are issued to councils, care providers and the person who has made the complaint. The cases below reflect the caselaw and guidance available at the time of issue and the individual circumstances of each case. Nottingham City Council (25 002 952) Summary: The Council was at fault for the time it took to carry out a review of Ms X's care needs, for the way it reduced some aspects of her care and for its complaint handling. This meant Ms X could not be sure she was receiving the correct support to meet her needs. The Council agreed to apologise to Ms X, make a payment for the uncertainty caused and carry out a service improvement. Sunderland City Council (25 010 271) Summary: We will not investigate this complaint about adult social care charges. There is not enough evidence of fault or injustice. The Council has given a thorough response which it is unlikely we would add to. We look at individual complaints about local public services and all registerable social care providers in England. We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently. Find out more about us at www.lgo.org.uk Manage preferences or unsubscribe Contact us

 

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