Complaints should be at the heart of any reform of adult social care in England, the Local Government and Social Care Ombudsman is urging in its annual review of complaints.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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