A man complained to the Local Government and Social Care Ombudsman that The Grange Care Home had agreed to refund his mother's estate money it had received as FNC payments, but then the care home then went back on this verbal agreement and did not refund the money.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
This email was sent to ooseims.archieves@blogger.com using GovDelivery Communications Cloud on behalf of: The Local Government and Social Care Ombudsman · 53-55 Butts Road · Coventry · CV1 3BH
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