Hounslow council is refusing to offer a home to a young mother despite making a catalogue of errors which left her homeless and sofa surfing while pregnant.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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