 CQC has a statutory duty and continued commitment to include people who use services, and those who care for them, in its inspections of health and care services. One of the key ways we do this is though the Experts by Experience (ExE) programme, which is currently managed for us by the charity Choice Support. Our ExEs enable us to work directly with people who have lived experience of care services to encourage them share their experiences with CQC. We estimate that ExE speak with an average of 10 people every time they join an inspection team and have spoken with over 35,000 people using services during CQC inspections in the financial year 2021/22. We are also working with Choice Support to develop a network of seldom heard community groups across the country. These groups will be used to deliver a continuous flow of intelligence about experiences of care, as well as enabling seldom heard groups to take part in CQC co-production and consultation activities. To help us further develop this work we'd like your views through a short survey.  Websites are now almost universally used by GP providers as a way of interacting with their patients. They can be used to provide patients with information and signposting, as well as access to digital systems to book appointments and order prescriptions. Websites can make services more accessible and can also reduce the burden on staff by safely automating some tasks. When carrying out our regulatory function, websites are often reviewed as part of our GP assessments. We may review a practice's website when we assess how a practice provides information to patients or how a practice ensures equity in access. NHS England have produced a guide on how to create a highly usable and accessible GP website for patients. The guidance is available on the FutureNHS site (you will need to sign up and log in to access this)  Catch up on the latest videos in our CQC In Focus series. You'll hear from senior leaders at CQC talking about how we're changing and what the future of regulation looks like.  Every year the CQC surveys providers about their views and experiences of working with us. We are looking for a small number of providers to help us test our survey questions. We are planning to hold virtual interviews where we will ask you some questions about your interpretation and understanding of some of our survey questions, and seek your feedback on them to understand where we can make improvements. The interviews will be held next week and will take 45 minutes. If you would be able to support us with this, please email evaluation@cqc.org.uk - CQC would like to work with a range of stakeholders in the planning and development of its 2023 public behaviour change campaign. This campaign encourages people to feedback on experiences of health and social Care – we want to normalise people sharing experiences routinely. To get involved, please email Jay.Harman@cqc.org.uk
- Catch up with five blogs from five different CQC leaders; all about how we're changing, and CQC's latest transformation email bulletin.
- The CQC has developed a suite of clinical searches which are now routinely used when carrying out inspections of GP practices. These are now available to practices using Vision
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