A Devon teenager with special educational needs has missed out on nearly a year's education because the county council did not plan for her to move schools when she finished Year 11, the Local Government and Social Care Ombudsman has found.
We look at individual complaints about local public services and all registerable social care providers in England.
We remedy injustice and share learning from investigations to improve services. When we find a council or care provider has done something wrong, we recommend how it should put it right. We are free to use and make our decisions independently.
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